Issues regarding consumer relations started to be addressed by Grinberg e Cordovil Advogados (GCA) due to two findings: (i) the major studies on the matter focused basically on consumers and, therefore suppliers lacked the corporate point of view for their defenses, and (ii) several issues of consumer relations (examples: tying arrangements and excessive prices) overlap with antitrust law and often deserve a joint solution. Our work is directed to companies’ legitimate rights in their relations with consumers. GCA’s practice in this area is carried out in different ways:
(i) Representing clients (companies) before consumer protection agencies and the Courts;
(ii) Providing consulting services to identify and solve problems, including the adaptation to consumers’ lawful rights, always within the corporate point of view; and
(iii) Applying compliance programs so as to prepare companies to correctly obey the consumer relation laws.